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Estimated Arrival: Between Dec 11 and Dec 13.
Estimated Handling Time: Product Ships in 1-2 Business Days
Shipping Time: Please Allow 2-6 Business Days for Delivery
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Castle Pellet Stove Serenity 12327
Reinvent the way you heat your home with Castle's Serenity wood pellet stove with Smart Controller. As with any Castle Pellet Stove, you'll experience affordability, style, and practicality. Its space-saving shape and attractive design will make it a welcomed addition to any room.
- 1,500 sq. ft heating coverage
- Smart control with thermostat
- 31,960 btu
- 40 lb hopper capacity
Features
- HEAT MORE WITH LESS FUEL
Wood pellets offer a consistent and efficient fuel source that produces very little pollution compared to alternative methods. The innovative heat exchanger in the Castle Serenity was modeled after the fins on air-cooled engines, which provides 2.5 square feet of additional surface area for maximum thermal exchange in a compact space.
- MAINTENANCE MADE SIMPLE
The Serenity Stove is designed to be easy to clean - there are no tubes, corrugations, or hidden chambers. There is no need to take off panels or disassemble parts. Thanks to the tubeless design of the heat exchanger and built in air wash system, the Serenity Pellet Stove can be fully cleaned in just a few steps.
- OPERATION MODES
Choose between manual, thermostat, and weekly operational modes to heat your home on your schedule. Whether you are heating 7 days a week, or 1 day a month, the Smart Controller on the Serenity Pellet Stove allows you to heat efficiently and ensure you come home to a warm and comfortable space.
Resources
Specs
| Assembled Dimensions | 18.25x34x23.75 |
|---|---|
|
Weight |
186 lb |
| Exhaust | 3 Inches |
| Material | Steel |
| Fuel Type | Wood Pellets |
| Heating Coverage | 1500 sq. ft. |
| BTU | 31,960 |
| Hopper Capacity | 40 lbs |
| HHV Tested Efficiency | > 69.80% |
| Voltage | 120 Watts |
| Mobile Home Approved | Yes |
| EPA Certified | Yes |
| ETL Certified | Yes |
Shipping
ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
ORDER SHIPMENT
Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days.
Some models are custom made, and can take as long as 4-5 weeks to ship depending on the model and series. Please contact customer service before ordering if delivery time is a concern of yours.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at info@truehomeoasis.com.
Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrived damaged, please contact us immediately and send photos to info@truehomeoasis.com . We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.